Shop Policies

Welcome to Mols & Tati-Lois. Our philosophy is to spread a little bit of magic to all your homes. Our products should make you smile and it should be a pleasure doing business with us. We hope this is the experience you will have. If not then please let us know. 

1: ORDERS

To commission a piece, please contact us.

 

Items are made to order so will take between 4–6 weeks to reach you. We will confirm the details when we agree the specification and details with you. 

 

2: SHIPPING

 

We will provide a personalised quote service. Prices quoted will include packaging and posting. 

 

We are happy to gift-wrap and ship your items to a different address. Please let us know if you would like to arrange this service. 

3: PAYMENT

Full payment must be made and received either via PayPal or by cheque before a product is sent to you. You can cancel an order within 24 hours (please see

4. Returns below). 

 

4: RETURNS

We regret that we are unable to accept returns of any items that have been commissioned and made or altered to your specific requirements.